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User Research
Product Design
UX/UI
Aug–Nov 2019
Kampung Heroes
Re-designing a product solution to encourage a better adoption rate of the existing health emergency button that caters to the Merdeka generation.
Background
In collaboration with GovTech, a government agency that focuses on using technology as a catalyst to improve the everyday lives in Singapore. The objective of this project is to design a healthcare wearable device and eco-system that has a promising adoption rate as a solution for the Merdeka Generation.
To find ideas, find problems.
To find problems, talk to people.
User Research
To understand our users better, we were given the opportunity to visit the local elderly community centre to speak to elderly who has prior experiences with engaging with a personal emergency response system. Through candid conversations, we managed to gain a few insights pertaining to the low adoption rate and gaps between the existing front and back-end systems adopted by GovTech.
Candid conversations with the elderly who are hanging out at the Community Centre.
With the image below showing the existing protocols of the system, we understood that the National Responders & SAC firstly have to triage situations during emergencies. Secondly, due to the low adoption rate of the emergency button, they have to go beyond and take care of elderlies’ basic welfare and emotional needs to better ensure safety of the elderlies.
With the image below showing the existing protocols of the system, we understood that the National Responders & SAC firstly have to triage situations during emergencies. Secondly, due to the low adoption rate of the emergency button, they have to go beyond and take care of elderlies’ basic welfare and emotional needs to better ensure safety of the elderlies.
Users' Needs
1
Desire human connection
“以前的 Kampung 全部的门都是开的，现在政府组屋，门都是关的“
“During Kampung times in the past, all the doors are left opened, now in HDB, all the doors are closed.”
2
Desire social recognition
“你看我们去哪个 course，有四方帽，我的孙说阿嬷都毕业leh”
“You see, we went to a course, wore convocation caps, my grandchildren said that even their grandmother is also a graduate leh”
3
Desire social recognition
“这是我这辈子最成功的照片“
“In my whole life, this is my most successful photo”
System Gaps
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The existing back-end system was relatively challenging to navigate due to its unintuitive interface and the lack of technical support/update of the system.
The existing back-end system was relatively challenging to navigate due to its unintuitive interface and the lack of technical support/update of the system.
Due to privacy purposes, photographs weren't allowed to be taken for the back-end system, but we recreated a rough wire of what it looked like.
Opportunity Statement
After identifying the gaps with the existing systems, the team came up with an opportunity statement that houses our design criteria for this project.
How might we be able to drive adoption by helping the Merdeka Generation Break-the-Ice, Reconnect and Help one another again?
Kampung Heroes aims to foster a well-knitted community just like the local Kampung times.
Leveraging human connection and social recognition, the wearable empowers the community to reconnect and help one another fulfil basic welfare and emotional needs.
This allows the National Responders and SAC to better triage situations in midst of any health emergencies with an intuitive front and back-end system.
Early ideation & iterations
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User Testings
Final Design
Driven by the insight of elderlies desires for social recognition, the wearable is designed to encourage fulfilling some checkpoints and being rewarded by a improvement for the wearable [the Kampung rim and Hero strap]. Allowing a display of achievements fulfilled on top of the basic module received upon collection.
Wearable Interface
Green Vital Light
When the elderly are fine, the vital light is stable and normal. While all data can be retrieved on the back-end system under the category of personal data.
Orange Vital Light
When the elderly are feeling slightly uncomfortable, the orange vital light will be lit up. With the data appearing on the back-end system dashboard. The National Responders and SAC staff can then alert neighbours nearby through their wearables allowing them to drop by and check on the elderly.
This results in a more efficient system, reducing the time taken for someone to be present at the location and reducing the situation of false alarms.
For the elderly, it also fosters a sense of community and responsibility, encouraging them to look out for one another. A design feature is driven by the insight of desiring human connection.
Red Vital Light
When the elderly are in a dangerous state, the red light will be lit up, reflecting on the back-end system dashboard allowing them to immediately call for an ambulance to transfer the casualty. This design feature bridges the gap between the front and back-end systems.
Interface Details | Information Architecture
Mainly we removed any form of a collapsable menu, ensuring the consistency of each landing page, paying attention to
visual hierarchy.
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Paper Prototyping
The wireframes were iterated to ensure that it fits the needs of our users. Although we did not manage to get a follow-up feedback session with our prototype, we did ensure that decisions made by the team best address our user's needs.
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Further reduce the number of clicks required to get to another landing page
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Reduce recall & recognition for the graphs
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The call for help section is not prominent enough
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Reduce the effort users have to learn how to navigate on a new landing page
Dashboard Design Elements
We designed a dashboard that has a friendly learning curve, that requires little to no navigation but still allows them to be informed with the current emergency status of the community.
We redesigned the initial layout we proposed and relocated the health assist alert at the top right of the page, ensuring higher accessibility by our users.
We kept it simple - By removing the hamburger menu, the accessibility to another page is just a click away.
Even in night mode, we kept the consistency of the visual language, so that users are not required to relearn how to navigate the landing pages.
The Narrative
Personal emotional rating to this project:
Designed With
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Thank you for reading!
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